Terms & Conditions

TERMS & CONDITIONS IN SHORT

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at fallenBROKENstreet you warrant that you are at least 18 years old or have parents' permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by fallenBROKENstreet as responsible for the personal information.
  • Events outside fallenBROKENstreet's control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • fallenbrokenstreet reserves the right to amend any information without prior notice.

TERMS & CONDITIONS

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at fallenBROKENstreet, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at fallenBROKENstreet for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

PERSONAL INFORMATION

All personal information you provide us with or that we obtain will be handled by fallenBROKENstreet as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to fallenBROKENstreet and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request fallenBROKENstreet to delete or correct the information held about you. By accepting the fallenBROKENstreet Conditions, you agree to the above.

FORCE MAJEURE

Events outside fallenBROKENstreet's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that fallenBROKENstreet is released from fallenBROKENstreet's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

PAYMENT

All products remain fallenBROKENstreet's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from fallenBROKENstreet.

All transfers conducted through fallenBROKENstreet are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

COOKIES

fallenBROKENstreet uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use fallenBROKENstreet without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On fallenBROKENstreet we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

ADDITIONAL INFORMATION

fallenBROKENstreet reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, fallenBROKENstreet has the right to cancel the order and refund any amount paid in the best way. fallenBROKENstreet shall also notify the customer of equivalent replacement products if available.

All enquiries: info@fallenBROKENstreet.com

SHIPPING TIMES

All our items are hand picked at the fallenBROKENstreet warehouse, we work as fast as we can to get your hat out to you.

Our goal is to dispatch orders in under 2 business days, orders must be in by 11:30am to be sent the same day.

Local shipping via Australia post to most Australian destinations is 2-5 business days (not including holidays or weekends). Please note that shipping to rural locations can vary.

International shipping Via Australia Post registared post, please allow up to 4 weeks for delivery as shipping times can vary greatly depending on location.

Please allow extra time during peak seasons to avoid dissapointment.

We will provide you with tracking information and make every effort to make sure your package reaches you but please note that FALLENBROKENSTREET IS NOT HELD RESPONSIBLE FOR LOST OR STOLEN ITEMS.

EXCHANGE/RETURN POLICY

You are entitled to an exchange or credit note within 14 days of your purchase. The product must be returned unused, in original packaging including all tags. Please include $10 for return shipping and make sure your intentions and return address are clear. Please allow up to 10 business days for your exchange to be processed and returned to you. 

There are no returns or exchanges of SALE items, please choose carefully.

Send to:

Exchanges C/O fallenBROKENstreet
3/2 Tasman Way
Byron Bay NSW 2481

In the rare event that you have been sent the wrong product please follow the above procedure omiting the $10 return shipping fee, your inccured cost of shipping will be refunded on confirmation of the mis-shipment.

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